The Paradox of Assistance

I once heard a story. It's more of a metaphor than a story. But it begins around this idea that a man walks by someone who is inside a whole. There is some back and forth about how stuck they are in the whole. The understanding man after some deliberation decides on the approach that ensure they don't get stuck in there with them and proceeds to extend a ladder down to the bottom of the whole where the person is. Instead of climbing out, the person then begins to complain about how they're still stuck inside the whole and they can't get out. The man outside the whole gets it. He allows them a couple more chances but eventually proceeds to pack up the ladder and walk away with his resources intact knowing he had done what he could to try and help. What does this story reflect for you? What does it say about people who complain but are unwilling to take action to change their situation? Did the man do the right thing?